Freeing Finance
If money makes the world go round, Dahabshiil CEO Abdirashid Duale
makes sure it goes to the right people.
by Paul Trustfull
While the world is going to hell in a handbag, money still makes the
world go round. And even as the financial crisis bites a hole in our
hands, the amount of daily transfers evidently show that there are
plenty of people who dig deep enough to spend or share some. For
most of us this transaction requires little effort, just an internet
connection and a bankcard will do the trick. But what about the
people in more remote areas, in which online banking has not yet
become a household term? These people often rely on money transfer
services, if that service is available. Dahabshiil, the Horn of
Africa’s largest money transfer services company, was born from the
ashes of Somalia’s civil war, when Somalian migrants needed to send
money back home to help those left in its aftermath. Although the
company has been a successful enterprise since its beginnings in the
early 70s, CEO Abdirashid Duale has not lost sight of why the
company was originated in the first place. Duale knows, as no other,
that with big money comes big responsibility.
Today the Somalia region boasts some of the most advanced and cost
competitive telecommunications and internet services in the world
and certainly they exceed those of anywhere else in Africa. The
majority of Somalian people in rural areas do not have access to the
internet. If, however they should need to, they are able to do so by
simply contacting a relation in town. Even the smallest towns now
have internet access. Dahabshiil is investing in state-of-the-art
technologies to provide both 24 hour online transfers and SMS notifi
cation to its customers and uses technology to guarantee security
and exceed standards of compliance with inter national protocols and
procedures aimed at combating terrorism, money laundering and other
illegal usage.
Dahabshiil is currently in the hands of CEO Abdirashid Duale, a
dedicated young father of four, successful entrepreneur, and a man
looking to help out those less fortunate. Although Duale has an
British passport, his history lies in Somalia and he also
continually looks to expand his services throughout Africa. Already,
Dahabshiil has an extensive worldwide network that stretches from
North America, Western Europe and the Middle East, to West and East
Africa, including Ethiopia, Uganda and Sudan. For Duale however, the
aim is to reach even more remote areas as immigration continues to
rise and the need for a reliable transfer service increases.
Reliable service is one of the key aspects of Dahabshiil’s success.
From the beginning, Duale has worked towards establishing a
comprehensive compliance and anti-money laundering program which is
used throughout the company’s network to ensure full observance with
all relevant rules and regulations. As such, Dahabshill’s compliance
program is adhered to by every agent. “Today Dahabshiil is a truly
global operation providing a broad range of fi nancial services to
businesses both large and small and international organisations as
well well private individuals. We also operate under full banking
licenses in a number of East African countries and are expanding
this aspect of our business month on month. We have 1000 branches
and agents in over 40 countries around the world and international
offices in London and Dubai. We are the leading financial services
organisation in the Horn of Africa. As we are continually developing
and expanding, it remains important to keep focused on the quality
of service. As I am always looking to increase my business, I am
open to joint ventures, but foremost, I want to concentrate on the
service side in this particular area of the banking and finance
industry.”
Dahabshiil CEO Abdirashid Duale
Prior to becoming the CEO, Duale
learned the tools of the trade alongside his father, but he now
comfortably directs the company himself. Since he took over, the
company has not only expanded, but Duale has also invented new
schemes like the Dahabcard. The Dahabcard rewards loyalty so every
time you send money with Dahabshiil you earn points. Although Duale
remains a savvy hardworking businessman, it means having to spend
time away from his family, something he still fi nds difficult to
do. The love for family is precisely one of those qualities which
can direct a man to greater things and although business means
money, for Duale that’s not where his business ends. Sending money
back home for many immigrants is of high importance, not just for
the families who receive it, but also for entire communities. “When
someone sends money to help their loved ones, it becomes a huge
responsibility for us. We help the community, contributing to
charity both in this country and back home. Every year we invest in
projects that assist the community. We also give 5% of our earnings
to schools, hospitals, education and clean water.” Besides a 5%
donation to charity, after the tsunami in 2005 Duale promptly
announced that the company would take an active role in providing
immediate relief to the people in the regions of Somalia most
affected. But Somalia is just one example of a war-torn country in
Africa, and the service Duale provides for his customers is not just
crucial to the economy and livelihoods for poor communities, it can
be a simple but harsh reality of life and death. “I believe that we,
those who have grown up fortunate, need to help those who haven’t.
My mission is to continue to expand our reach and services so that
money goes safely where it is supposed to go.” Such dedication does
not go unrecognized for long, and it was this year that under the
Presidency of Lord Lamont, a former UK Chancellor of the Exchequer,
the International Association of Money Transfer Networks (IAMTN)
awarded Duale Top Manager of the year. Such a recognition is the fi
rst of its kind given to an African company and the award not only
recognizes the outstanding service that Dahabshiil offers its
customers and the company’s excellent record for complying with the
most rigorous international standards of conduct, but also its
commitment to social responsibility.
At a time when there’s still much upheaval from the Horn of Africa,
it’s good to know that one company, and one man, will try his best
to provide a vital, and often life-saving link. For now Duale will
keep himself busy extending his services, but somewhere along the
line he still hopes to come home and spend a little more time with
his family, not much different from any of his customers.
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