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Mahdi Hotel (MH) which is one the best, one of the beautiful, one of
the well decorated hotels recently has been opened at the heart of Hargeisa next to Ali Matan Mosque and opposite to oriental hotel,
Business Hub prime locality of the city.
In the month of February 2015, a very beautiful hotel called Mahdi
Hotel (MH) has been unwrapped in the heart and prime locality of our
capital city Hargeisa which is equipped with every facility required
from hotel industry. The hotel is building of seven floor building
in which five floors of the building make up 32 well decorated guest
rooms. Usually the hotel standards and services are determined by
their qualities, location and the services they provide. Mahdi Hotel
(MH) receives more attention, more personalized service and that is
what influenced the hotel to become more popular and in demand.
Hospitality is their habit that makes their guests feel at home,
Create with the heart; build with the mind and every great building
once begun as a building plan. The building of the hotel is
considered as the mother of architecture in Somaliland. Without
architecture of good design no soul of modern civilization with
regard to construction industry. Architecture is a visual art, and
the buildings speak for themselves. This structure building of the
hotel is considered the most beautiful building in Somali-land.
This building is also the most designed architectural building in
Somali-land. Architecture is not an inspirational business; it's a
rational procedure to do sensible and hopefully beautiful things;
that's all. This building typically reminds us the glass towers in
the Arab gulf countries and in particular UAE, the emirates of Dubai
glass towers, which are considered the most a architectural designs
in the world. When imaginatively conceived and deftly executed,
architecture has an impact far beyond its foot print. A great
building can revive a neighborhood, energize a community, or simply
impart a widespread sense of wonder. This beautiful hotel was
constructed by a famous contractor known as Najah constructing
company. The appearance of built environment is important, but good
design is about much more than how things look. It is about
uplifting communities and transforming how people feel and behave.
It is also about using resources effectively and imaginatively. In
short, good design improves the quality of life for everyone; it is
possible to distinguish good design from bad design. By good design
we mean design that is fit for purpose, sustainable, efficient,
coherent, flexible, and responsive to context, good looking and a
clear expression of the requirements. The greatness of a man is not
in how much wealth he acquires, but in his integrity and his ability
to affect those around him positively. The starting point of all
achievement is desire. A man is a success if he gets up in the
morning and gets to bed at night, and in between he does what he
wants to do. A decision is only as strong as the belief standing
behind it.
The difference between a successful person and others is not a lack
of strength, not a lack of knowledge, but rather a lack of will.
Success or failure depends more upon attitude than upon capacity
successful men act as though they have accomplished or are enjoying
something. Soon it becomes a reality. Act, look, feel successful,
conduct yourself accordingly, and you will be amazed at the positive
results. To be successful, you have to have your heart in your
business and your business in your heart. Confidence gained by hotel
from its customers equals security and equals positive equals better
performance. Each of the rooms elegantly decorated with features
natural daylight and flexible seating arrangements. Mahdi Hotel is
located in the fashionable area of our capital city next to Ali
Matan mosque which is the heart of the commercial district, within
easy walking distance of the most famous shopping centres. There are
32 stylish rooms decorated in high specifications so that you can
have a comfortable stay and fully serviced. Hotels and tourism
industry are interlinked so there is a need of well structured
information system or intelligence system facilitate to access the
hotel related to the tourism industries. The various facilitates
accessible from the hotel listed in the following table:
S/N
Best Hotel facilities like
1.
Reception opened 24 hours
2.
spacious reception hall with several seats
3.
5 star Breakfast services
4.
internet access and internet terminal
5.
Lobby with seats
6.
Telephone in the room
7.
Dressing mirror, place to put the luggage/suitcase
8.
Additional pillow and additional blanket on demand
9.
Systematic complaint management system if any
10.
Concierge, page boy
11.
Ironing service
12.
Additional pillow and additional blanket on demand
13.
High Bath towels
14.
Facsimile at the reception
15.
High Soap and body wash
16.
5 star restaurant
17.
Telephone in the room
18.
Free breakfast
19.
100% of the rooms with colour-TV together with remote control
20.
Daily Room cleaning
21.
100% of the rooms with shower WC
22.
Family and friendly
23.
meeting room if necessary
24.
Publicly available telephone for guests
25.
Relocation and change management
26.
family and friendly
27
Next to beautiful mosque Ali Matan
28.
Professional staff management round hour
29.
facility in the heart of Hargeisa
30.
high standard air condition facility
The hotel is owned by a very successful business man, Mohamed Mahdi
and while opening the hotel, all sectors of Somaliland society such
as Islamic scholars like Shaikh Dirir, the famous Islamic preacher,
government officials like minister of religious affairs, assistant
minster of commerce, members of business community, media
organizations and most other sectors of our society. The starting
point of all achievement is desire. A man is a success if he gets up
in the morning and gets to bed at night, and in between he does what
he wants to do. A decision is only as strong as the belief standing
behind it. When you know the qualities of a good businessman, then
you can list down to see how your traits pile up to those of good
business people. This will help him verify which characteristic he
should develop to become successful. Most can be learned with
practice and by developing a winning attitude, especially if you set
goals and apply yourself, through strategic planning, to reach those
goals in incremental and measurable stages.
Business capability for the achievement of any business it is
essential that a businessman must possess the sounds awareness of
market, product, technological development, innovation, and
organization and business laws It requires an ability to initiate,
direct and control, and even more important, the capacity to win and
hold the respect and loyalty of fellow workers. It permits the
businessman to work efficiently for the prosperity of his business.
Customer satisfaction is a marketing term that measures how products
or services supplied by a company meet or surpass a customer’s
expectation. Customer satisfaction is tightly linked to revenue and
repeat purchases. What often gets forgotten is how customer
satisfaction negatively impacts your business. It’s one thing to
lose a customer because they were unhappy. To eliminate bad word of
mouth you need to measure customer satisfaction on an ongoing basis.
Hospitality is always an act that benefits the host even more than
the guest. The concept of hospitality arose in ancient times when
the reciprocity was easier to see: in nomadic cultures, the food and
shelter one gave to a stranger yesterday is the food and shelter one
hopes to receive from a stranger tomorrow. By offering hospitality,
one participates in the endless reweaving of a social fabric on
which all can depend--thus the gift of sustenance for the guest
becomes a gift of hope for the host. Hospitality means we take
people into the space that is our lives and our minds and our hearts
and our work and our efforts. Hospitality is the way we come out of
ourselves. Hospitality is the way we turn a prejudiced world around,
one heart at a time. When friends are at your hear, they met, Sweet
courtesy has done its most, if you have made each guest forget. That
he himself is not the host. A guest never forgets the host who had
treated him kindly. There is an emanation from the heart in genuine
hospitality which cannot be described, but is immediately felt and
puts the stranger at once at his eases.
The atmosphere breathes rest and comfort, and the many chambers seem
full of welcomes. It is an excellent circumstance that hospitality
grows best where it is most needed. Let not the emphasis of
hospitality lie in bed and board; but let truth and love and honour
and courtesy flow in all thy deeds. Stay is a charming word in a
friend's vocabulary. Whether you were invited to a dinner party,
hosted for a night or a week, or included in a family celebration,
here are some great hospitality thank you quotes and gratitude
quotes to help you express your thankfulness and appreciation for
your hosts' kindness and generosity. Building a business is like
creating a picture & striving to be picture perfect in everything
you do Mahdi hotel has a lot of advantages than the other hotel so
advertise them to attract the companies to organize their meetings.
One of the advantages of the hotel is being at the heart of our
capital city and taxi services accessible within minutes. The hotel
is managed by deducted staff and professional management. The hotels
are constructed to provide visitors meals provisions and asylum .
The Internet services which is the most cost effective and way to
reach the potential users accessible the hotel round the hour. True
friendship's laws are by this rule expressed, Welcome the coming,
speed the parting guest. The hospitality provided by Mahdi hotel is
like sitting with gladness. Hospitality is making your guests feel
at home. In hospitality, the chief thing is the good will. Ladies
and gentlemen, the room is ready. The tables are set and the staffs
are preparing to take your orders as the hotel is famous for
loyalties and their special guests; they look around. See them with
smiles of everyone's faces? They are truly delighted to welcome you
here today." There is no hospitality like understanding. Clouds can
never hide the sun forever; so don't complain about clouds but never
forget to welcome the sun. Luckily the weather has aligned with our
wishes. The sun and I bid you a warm welcome. Let's rise up a hearty
welcome, big and warm enough to hold you all. The hotel has pleasure
to extend a cheerful welcome to you all. They are delighted to offer
the most hospitable welcome we can." Dear guests, they look around
you and an amiable welcome full of friendship is yours. It's their
pleasant duty to bid you all a genial welcome. Their desire is to
extend a gracious and inclusive welcome to all of you. It is
pleasant duty to bid you all a friendly welcome. Architecture is a
visual art, and the buildings speak for themselves.
What the people are within, the buildings express without. A real
building is one on which the eye can light and stay lit. The
contractor of the hotel said, we shape our buildings; thereafter
they shape us. In conclusion, Mahdi hotel (MH) is icon structure
hotel erected at the heart of Hargeisa and therefore, welcome, enjoy
and have comfort with Mahdi hotel. On occasion we need to make a
second effort and a third effort, and a fourth effort, and as many
degrees of effort as may be required to accomplish what we strive to
achieve. The grand opening of the hotel was moments of happiness,
enjoy and surprise. It is not that we seize them, but that they
seize us. Surprise is the greatest gift which life can grant us. One
e could say, it’s a very special venue and a very special occasion.
Holiday is not voyages of discovery, but a ceremony of reassurance.
Mahdi hotel rooms all to myself is my idea of a good time.” The
hotel the decorations are really stylish, and the room is spacious.
The hotel located the heart of business district in Somaliland city
Hargeisa. The hotel is suit all type of purpose such as holiday and
tourism due to its standard, Services and locality which sources
wide attraction. The staff and the management become accustomed the
following policies plus others which are not listed in the said
table.
Policy of the hotel
1.
He who gives great service gets great rewards
2.
Kind words do not cost much. Yet they accomplish much." Men are rich
only as they give
3.
To give real service you must add something which cannot be bought
or measured with money, and that is sincerity and integrity
4.
People will forget what you said. They will forget what you did. But
they will never forget how you made them feel.
5.
Memorable customer service can only take place in a human-to-human
situation.
6.
The smallest good deed is better than the grandest good intention.
7.
Service is the rent we pay for being. It is the very purpose of
life, and not something you do in your spare time
8.
Your ability to communicate is an important tool in your pursuit of
your goals, whether it is with your family, your co-workers or your
clients and customers
9.
A satisfied customer is the best business strategy of all." t.
Maximize your return
10.
It is not your customer's job to remember you, it is your obligation
and responsibility to make sure they don't have the chance to forget
you." "Customers are an investment
11.
If you work just for money, you'll never make it, but if you love
what you're doing and you always put the customer first, success
will be yours
12.
The true measure of a man is how he treats
13.
Politeness goes far, yet costs nothing
14.
There is a big difference between a satisfied customer and a loyal
customer."
15.
Treat your employees the way you want your customers treated."
16
Customer service shouldn't just be a department, it should be the
entire hotel
17.
A sale is not something you pursue; it's what happens to you while
you are immersed in serving your customer
18.
When eating a fruit, think of the person who planted the tree."
19
"You never get a second chance to make a first impression.
20.
What helps people, helps business."
21.
Whatever you are, be a good one."
22
To give without any reward, or any notice, has a special quality of
its own. "
A sale is not something you pursue; it's what happens to you while
you are immersed in serving your customer." The hotel management
believe that their customers are responsible for their reason for
existing and that is why they, take good care of their customers, as
their customers will take care of their business.” There is only one
boss, the customer and he can fire everybody in the company from the
chairman on down, simply by spending his money somewhere else.
Branding is not merely about differentiating products; it is about
striking emotional chords with consumers.
It is about cultivating identity, attachment, and trust to inspire
customer loyalty the hotel management believe that customer
satisfaction generates friendly, desirable, innovative, friendly,
and trustworthy. They believe that a satisfied customer is the best
business strategy of all. Last, but not lease, had stay in Mahdi
hotel in any number of days, customer services satisfaction is
guaranteed, as hospitality is first policy of the hotel.
Ismail Lugweyne.
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